Purchasing Questions

I can’t get your website ordering to work.

Brad2026-08-18T20:56:13-05:00There are several common issues/resolutions that we have seen

1. If you are using a VPN or trying to browse incognito, you might want to disable it briefly. I am all for the privacy, but sometimes that mode causes issues with the software we use. Additionally, trying to order from outside of the US is likely to fail.
2. There is a capcha that needs to be checked.
3. If your credit card payment seems to fail, try using Paypal to check out. It will still allow you to make the payment with the credit card.
4. Sometimes it can be as simple as trying a different browser or device.
5. Sometimes we require an account to be able to order. This is primarily to reduce the amount of credit card fraudulent transactions by increasing the effort these criminals have to go through to order. Unfortunately, it also creates a little more effort for our customers. I apologize for that, even though it is necessary.

I have tried to reset my password but it doesn’t work.

Brad2021-07-14T00:29:39-05:00The password reset mails a reset link to you. However, if your email program thinks our email is junk, they will get rid of it. If you email us and don't hear back, or don't get a password reset, it is probably because the password still needs to be reset.

Do you sell outside of the US or have distributors in other countries

Brad2023-12-01T10:52:52-06:00We do sell outside of the US. Shipping is done via standard postal mail. The website ordering for international is currently disabled, so you will need to email us directly using our contact form for sales outside of the US. We do not currently have dealers outside of the US, so all international orders should be done through us.    

Can you make a custom gauge for me?

Brad2021-02-01T01:30:12-06:00Because we try to hold very tight tolerances, each new caliber requires several caliber specific tools to be made . Setup costs are not cheap. So we generally won't make a custom one off gauge. Additionally, we can not make a gauge just off of a fired piece of brass. This would be about as custom as it gets. Between the time involved in measuring the brass, then modeling it, and buying the tooling, it would be very expensive. However, we are adding new calibers as we can. And we do listen to customer feedback for which ones to make next. So if you have a caliber you are interested in, email us and let us know. We may even be working on that one already.

I purchased the gauge, can you provide tracking?

Brad2021-07-14T00:21:36-05:00When you purchase the gauge, you should receive an automated email with the receipt. And then another one when the gauge ships(almost always this is within 24 hours) . This email will include tracking info. Often, these emails are caught in junk mail filters. Please check your junk mail folder. Although we do try to respond to emails quickly, you will still get the tracking info quicker by looking in your junk mail folder. If you do not receive these emails, please feel free to contact us using the form on our contact page . Sometimes it helps to add us to your list of contacts. Thanks for your business!